Privacy Policy

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Effective Date: 11/9/2025

At Orange County Pacific Auto Insurance Brokerage, your privacy and trust are our top priorities. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy complies with the California Consumer Privacy Act (CCPA) and applies to all customers, visitors, and users located in California.

Information We Collect

We collect personal information to provide you with accurate insurance quotes, manage policies, and deliver excellent customer service. The types of information we may collect include:

  • Personal Identifiers: Name, address, phone number, email address, driver’s license number, Social Security number
  • Commercial Information: Insurance policy details, payment history, coverage types, and transaction records
  • Financial Information: Bank or credit card details used for payments
  • Vehicle & Property Details: VIN, registration, home or property information
  • Internet Activity: IP address, browser type, and website usage data (for analytics and site performance)

We only collect information that is necessary to provide our services or required by law.

How We Use Your Information

We use your personal information to:

  • Provide insurance quotes and policy services
  • Process payments, renewals, and claims
  • Respond to customer inquiries and support requests
  • Send reminders, updates, and promotional offers (with your consent)
  • Meet legal, regulatory, and contractual obligations

How We Share Information

We do not sell your personal information.
We may share your data only with:

  • Licensed insurance carriers and underwriters
  • Third-party service providers who help process your transactions
  • Government or regulatory authorities, when required by law

All third parties must comply with strict privacy and security requirements.

Your Privacy Rights Under the CCPA

As a California resident, you have the right to:

  • Know what personal information we collect and how it is used.
  • Access and request a copy of your personal data.
  • Request deletion of certain information (subject to legal or contractual limits).
  • Opt out of the sale or sharing of your personal information (we do not sell your data).
  • Non-Discrimination: We will never deny services, charge different prices, or provide a different level of service if you exercise your privacy rights.

Data Security

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. While we strive to keep your data secure, no system is completely immune to security risks.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and improve user experience. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a new “Effective Date.”

Mobile Opt-In Data Privacy Policy – Orange County Pacific Auto Insurance Brokerage

Mobile Opt-In & SMS Communications
When customers provide their mobile phone number and consent (“opt-in”) to receive text messages from Orange County Pacific Auto Insurance Brokerage, we collect and store that consent along with the phone number. We use this information only for the purposes explained at the time of opt-in, which may include:
     • Sending service-related notifications such as insurance quotes, policy updates, renewal reminders, and follow-ups
     • Sending marketing or promotional messages, if the customer has agreed to receive them
     • Responding to customer inquiries
     • Verifying identity or account activity

We do not sell, rent, or share mobile opt-in data with third parties for their own marketing purposes.

How We Store and Protect Mobile Data
We maintain opt-in records (including date, time, consent method, and mobile number) as required by law and carrier regulations, including 10DLC compliance. We use industry-
standard security measures to protect all mobile data from unauthorized access.

Opt-Out / Revoking Consent
Customers may opt out of receiving text messages at any time by replying “STOP” or following the opt-out instructions included in each message. After opting out, we may still send non-marketing messages when necessary to complete a service request or comply with legal obligations.

Third-Party Messaging Providers
We may use authorized SMS gateways or messaging platforms to deliver text messages on our behalf. These service providers are strictly prohibited from using mobile opt-in data for any purpose other than sending our communications.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Opt-out of receiving text messages at any time by sending “STOP”

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Orange County Pacific Auto Insurance Brokerage
10161 Bolsa Ave Ste 104A,
Westminster, CA 92683